Gestão da qualidade em obras: estudo de caso com análise de fichas de verificação de serviços

Abstract

This study presents the analysis of data obtained from Service Verification Sheets (FVS) as a support tool for quality management in a high-standard vertical building with 26 floors, located in Uberlândia (MG), Brazil. The main objective was to analyze the nonconformities recorded in the FVS, identifying critical points and performance patterns of the executing teams. The adopted methodology was quantitative, based on literature review, field data collection, and processing through the ETL (Extract, Transform, Load) method. Initially, information was extracted from digital sheets completed on-site, compiled in Excel spreadsheets, and standardized for subsequent loading into Power BI. From this structured database, analytical dashboards were developed, enabling a clear visualization of the occurrences. The results showed that the plumbing installations concentrated the highest number of nonconformities, while the electrical team presented superior performance with fewer failures. It was also possible to identify teams with longer correction times, highlighting the need for training and process review. It is concluded that the systematic organization and analysis of data is an effective strategy for quality management in construction, allowing more assertive managerial decisions and potential reduction of rework.