Influência de ferramentas de gestão da qualidade total na indústria de bebidas: um estudo de caso

Abstract

The present work aims to analyze and demonstrate the use of total quality management tools and the management system of a beverage industry. To this end, a case study was conducted in the largest brewing industry in the world where its own management system is used, but based on several total quality management tools that are also constantly used to identify and solve problems in everyday life, aiming to reduce the time between solutions and standardize the learning obtained through the problems encountered so that in the event of repeated occurrences, there will be a faster reaction plan. The case study was carried out during the internship period at the company, where it was possible to identify the tools, in addition to learning and applying them in practice. The company in question uses a unique management system applied to all factories around the world, called Voyager Plant Optimization (VPO), with total focus on achieving goals and based on a structure of 7 pillars: People, Management, Safety, Maintenance, Quality, Logistics and Environment, which will be explored throughout this study.