Mapeamento de processos: um estudo de caso no setor de comércio

Abstract

The evaluation of a company's processes assists in the improvement of the practices already carried out and in the search for new alternatives. The present work has as purpose to identify the processes performed by a bar/food sector trade in Uberlândia with it’s suppliers, highlighting the processes of market research, negotiation and purchases. The topic of theoretical basis of the project addresses issues such as process mapping, a tool used to identify and analyze the already cited procedures of the establishment, flow chart and performance objectives. The methodology of research was descriptive, with qualitative analysis and the procedure of data collection was in the form of a case study, where interviews were made with the owner of the object of study. As a result, after the analyzes of the mentioned aspects, suggestions were made to optimize the processes of the establishment aiming at improving negotiations with suppliers seeking excellence in the delivery of the product to the final consumer.