Proposta de gestão do conhecimento em uma empresa de recrutamento.

Abstract

Knowledge management is essential for improving processes and creating competitive advantage in organizations. In a recruitment company, where there are large volumes of data about candidates and clients, effective management of this knowledge is crucial for optimizing talent selection and better meeting the needs of hiring companies. This work proposes to analyze and enhance knowledge management within the recruitment firm, transforming how information is processed and utilized. Additionally, it suggests sharing best practices among recruiters to foster a culture of continuous learning and innovation. Interviews conducted with employees indicated shortcomings in knowledge management, such as gaps in support documents and communication. This led to the proposal of measures aimed at improving effectiveness in the area, including updating and expanding the document database, as well as creating a collaborative and accessible knowledge platform to reduce dependence on managers and facilitate access to necessary information. The practice of feedback is also essential for the continuous development of employees. Furthermore, it is crucial to implement a diversified approach to learning, which includes regular training, professional development opportunities, as well as financial incentives and recognition.