Satisfação com a telemedicina para pessoas em situação de violência sexual: estudo descritivo em serviço de referência brasileiro

Abstract

The use of telemedicine expanded during the COVID-19 pandemic and proved to be important on the follow-up in various clinical situations, including people in situation of sexual violence. The study aimed to compare individuals' satisfaction with the quality of outpatient care via telehealth versus in-person care at a reference service of a Brazilian university hospital from the experience of the pandemic. This is a retrospective descriptive study involving literate individuals over 18 years old who had at least one consultation at the service between August 2020 and January 2022. Eligible individuals were invited by phone to participate in the research, which consisted of a satisfaction interview regarding in-person and/or remote consultations conducted at the study service, based on a 14-item questionnaire. Twenty-two women were included in the study. The average age was 29.8 ± 7.2 years, 40.9% were mixed race, and the majority (60.9%) had completed high school or higher education. When compared, the satisfaction perceptions of telehealth and in-person consultations showed no significant difference among the participants (p>0.05). Telemedicine proves to be an important tool in providing care to individuals experiencing sexual violence, with similar satisfaction compared to in-person care. Its use should be encouraged to improve service quality, as viable alternative form of healthcare assistance of this population.