Tecnologia da Informação na gestão da manutenção

Abstract

Through this work it is presented how information technology can contribute to the automation of processes, decision-making, data analysis, document organization, sustainable practices, and compliance with NBR ISO requirements in maintenance management in industrial production lines. The research highlights the importance of understanding the evolution of maintenance, which has transitioned from a reactive approach to a proactive and predictive strategy driven by technological innovations. To achieve this, in the theoretical context, we presented what maintenance was like before integrating with technologies, systems, and management software, explored the main types, and which requirements of the NBR ISO 9001 (ABNT, 2015), NBR ISO 14001 (ABNT, 2015) and NBR ISO 55001 (ABNT, 2014) standards are applicable to the maintenance field. It also discusses management systems that use information technology, such as Computerized Maintenance Management System (CMMS), expert systems, materials management systems, and Electronic Document Management (EDM). In the methodology, we examined the common challenges faced in implementing this new model within an organization, case studies of companies that implemented it and achieved positive results, and the impact of these changes on compliance with normative requirements. Finally, the work concludes with an analysis of the benefits of adopting information technology in maintenance management, including cost reduction, increased operational efficiency, integration among the industry's major systems, and improved asset reliability. This study also addresses how these benefits can contribute to an organization's competitiveness in the field of industrial maintenance.