Uma proposta de implementação do Serp no CRM Salesforce

Abstract

Registry offices are institutions whose function is to store and certify documents with public faith, both publicly and privately. According to the Association of Notaries and Registrars of Brazil, in November 2020, Brazil had 13,440 registry offices distributed across all municipalities, providing various services to citizens, such as property registration, issuing birth and business certificates. Electronic Government, also known as e-Government or e-Gov, uses information, communication and automation technologies to offer better services to society, companies and communities. To this end, it seeks to cover and integrate the entire value chain in offering these services, ensuring an adequate balance in the use of available resources and providing service in one place. Provisional Measure No. 1,085/2021, approved in May 2022, provides for the implementation of the Electronic Public Records System (Serp), through which legal acts and transactions can be registered and consulted electronically. The system will allow notary office users to be served via the internet, using a cell phone or computer, enabling the reduction of bureaucracy in obtaining and recording data between notary offices, making electronic payments possible and facilitating and speeding up the process for any related service. With this context, this work proposes to develop and demonstrate a possible implementation of Serp using CRM Salesforce, with the aim of obtaining an idea of how much more practical the processes become when using the correct tool for this purpose. The proposal is to facilitate general access for the population and reduce bureaucracy in essential services for our society.