Realização e avaliação de treinamento de operadores de subestações de energia elétrica utilizando o framework 70-20-10, apoiado por realidade virtual e Kirkpatrick model

Abstract

Virtual reality (VR) has been one of the most targeted technologies for implementation in several areas that seek to improve performance or gains, whether individual or business, from meetings to games, its use has expanded exponentially in the last ten years, especially after the pandemic where several affected areas found themselves in need of using remote technologies. A field that has been explored is training and education, where due to greater immersion and an almost infinite number of possibilities, VR has awakened great support from several researchers and companies with the aim of improving learning in both situations. However, to validate the quality and use of these and other training, companies seek to use methodologies that demonstrate the results obtained. Thus, this work presents the use of the combination between the 70-20-10 framework, for the creation of training with the KirkPatrick model, a methodology for obtaining feedback already established in the market, both being used to evaluate four training scripts created and detailed in a way complete for the RVCEMIG software, where electric power substation operators carried out these trainings and at the end of these filled out a form of questions created and adapted for these cases based on the four levels of the KirkPatrick model. The research obtained significant results on the use of virtual reality in this environment using the combined framework and evaluation methodology, allowing it to be used for other types of VR training, with a need to be tested in other training topics for a broader conclusion, since a certain distrust was found due to the use and implementation of new technologies in more traditional environments.