Compartilhando conhecimento tácito: um estudo de caso sobre a abordagem do interacionismo simbólico em uma empresa de gestão de negócios localizada no município de Uberlândia

Abstract

The present research sought to understand the process of tacit sharing, symbolic and semiotic interactionism in a business management company located in the city of Uberlândia-MG. The methodology adopted was exploratory qualitative and through a semi-structured questionnaire, data from 43 respondents from the customer service sector were collected. The company in question was considered a knowledge organization as it manages to direct the information received to effect changes in the environment and generation and maintenance of knowledge. As a suggestion for other works, it is recommended to carry out multiple case studies in order to produce enough information for data triangulation.