Análise de dados com utilização de métodos para encontrar causas fundamentais de problemas aplicado em um estudo de caso para redução do prejuízo logístico em uma cervejaria

Abstract

Engineering professionals are increasingly demanded to solve problems and make assertive decisions over many cases everyday. The use of the correct data in the right moment, being well treated and from reliable sources are great allies when it comes to solving problems and making decisions. In this context this work showed how to use data and methods to be able to solve a loss problem through a study case in a brewery. The data were obtained by the SAP system, after being treated, a Pareto chart was used to identify the greatest impacts. After that a Ishikawa diagram was used to identify where the problems with the greatest impacts were, and then the 5 whys method lead to the root causes of the problems. Therefore, an action plan was drawn to solve the problems encountered. The completion of the action plan reached satisfactory results ensuring that the proposed methodology was effective.