Proposta de adequação da área de departamento pessoal em uma microempresa do setor de contabilidade buscando a certificação ISO 9001:2015

Abstract

The demand for obtaining the ISO 9001:2015 certificate increases every day, as it helps companies of all sizes and areas to compete, creating a Quality Management System. With this, the search for continuous improvement can be carried out through procedures aimed at improving a department within the company, to then reduce resistance to changes, bureaucracy and increase communication between internal and external customers. Based on these ideas, a method for implementing the quality management system was created by Carpinetti and Gerolamo (2016), which is divided into five stages in which (1) the business situation is diagnosed, (2) the needs and the team are listed. responsible, (3) performs the theoretical part of the project, (4) implements the system, (5) performs ISO 9001:2015 audit and certification. The microenterprise studied is an accounting office located in a city in the interior of São Paulo, which is interested in obtaining certification regarding the payroll service, carried out by the personnel department, and, therefore, the objective of this work is to prepare the company for the implantation, through the analysis of the processes and planning of responsible actions. Through an exploratory case study applied research, as it analyzes the points of view of the employees involved and explains the cause of the events. Finally, it was possible to identify that the company has the capacity to obtain certification in the chosen service, if it aims at the suggested improvements and overcome the difficulties.