Importância das fichas de verificação de serviço como ferramenta de controle de qualidade de obras

Abstract

This work aims to analyze the service verification forms of a civil work to obtain information on the efficiency of quality control in construction processes, pointing out the main errors and difficulties linked to the use of this tool. For this, a case study was carried out in an enterprise located in the city of Uberlândia-MG. Data were collected from five service verification forms and the nonconformities indicated therein. From the data collection, it was possible to identify the services performed in nonconformity, the errors practiced and the way the service controls could have helped in the necessary corrections. The results obtained show that initial errors, generally, cause errors in sequential activities, so that they are affected not only by its execution itself, but also by the execution of previous services. In addition, it was observed that the way activities start, by themselves, and also their completion, can directly influence the quality of services performed. Analyzes like these show that it is necessary to qualify the team before starting the services, follow up the activities until the end and evaluate the services concurrently with the execution. In this way, it is possible to correct the problems before they affect the next steps, thus avoiding further failures and rework.