Aplicação do método AHP na seleção de fornecedores de uma torrefação de café

Abstract

Companies are on the lookout for reliable partners that offer high quality services, including suppliers. The decision-making process when choosing these involves several stakeholders with different objectives, which requires that different types of relevant criteria be considered. Multiple-criteria decision analysis/making (MCDM) is a field of operational research in which alternatives are analyzed against a set of multiple criteria. The AHP is a MCDM method which deals with complex decisions involving tangible and intangible elements, by structuring a complex decision process in terms of hierarchical decision criteria and their associated priorities. This paper aims to use the AHP method in the selection of a new supplier in a coffee roasting plant. To achieve this objective, an applied, exploratory and descriptive research was carried out, through bibliographic research and a case study, collecting and analyzing the data from the perspective of the AHP method. The objective was achieved by introducing a formal method to the decision-making process.