Satisfação da puérpera com a assistência na operação cesariana

Abstract

Introduction: Patients' satisfaction with health care can be considered as an indicator of the quality of health services, indicating needs for improvements in institutions. In this context, humanization actions in the parturition process favor humanized care, encompassing the leading role and integration of women in decisions about the procedures adopted. Aim: To assess the satisfaction of puerperal women concerning humanized care received during cesarean section. Method: Observational, cross-sectional study of quantitative approach conducted with 180 puerperal women assisted in the obstetric center of the hospital of the Federal University of Uberlândia, from January to April 2020. For data collection, three instruments were used: sociodemographic, clinical and obstetric characterization questionnaire, minute satisfaction questionnaire, and Apice On spreadsheet. A descriptive statistical analysis was used. Results: Most participants are brown, young, with partner, unemployed, and high school. There was a predominance of women who did not plan the pregnancy and desired cesarean section. All of them had prenatal care and had a companion of their own free choice. The majority of timely clamping was evidenced in two minutes, skin-to-skin contact soon after the birth of the child and the absence of breastfeeding in the first hour of life of the newborn. In general, the participants stated that they were satisfied with the care provided during the parturition process. Conclusion: Most women reported satisfaction with the care provided during cesarean section.