Novo método de produtividade e remuneração variável de motoristas em um grande atacadista distribuidor

Abstract

The objective of this paper is to study and identify the idleness of a wholesaler branch during the distribution operation processes to improve lead time, using a new method or methodology to identify existing bottlenecks, with the purpose of reducing costs or unnecessary waste related to resource sizing and head count of the operation. The study used the Greenmile software which is an online delivery management and tracking tool and also drivers' workday management to extract data such as travel time, number of deliveries made, load weight, and, distance traveled from all trips made for a particular location or operation. By reducing downtime and increasing driver productivity, it is noted that the quality and level of service will be more satisfactory to the customer, and consequently will increase the credibility and trust they have with the company. To improve productivity, a new variable compensation method was developed to encourage drivers to be more agile when in operation.