Ferramentas de qualidade aplicadas às melhorias do início ao fim do ciclo de produção

Abstract

Large companies perform a wide range of activities daily. Controlling all of them is fundamenteally importance in preserving the quality of their services as well as market competitiveness. The application of quality tools has a direct effect on the quality and speed of these processes. This work consisted of applying the PDCA Cycle and Pareto Chart to improve the activities performed by the Towers and Datacenters Infrastructure Sharing Management Sector of a telecommunications company. For this, an action plan was made, with the purpose of having greater control of them, eliminating unnecessary hiring, incorrect execution of installations, reducing additional costs. After applying the quality tools, there was an improvement in several activities, resulting in a 26% cost reduction in tower sharing contracting and 65% in Collocation contracting, and a reduction in turnaround time of suppliers by 40%. Finally, by analyzing costs currently spent by the sector, savings of up to 89% are projected, if an improvement is made to a computer platform already used by the company, so that, through this modification, a broad control can be made. of all hires directly by it.