Modelo integrado de capacitação em Inteligência Artificial e automação: um relato técnico-tecnológico em uma corporação de tecnologia e telecomunicações

Abstract

The objective of this technical-technological report was to describe the implementation process of an integrated training model in Artificial Intelligence and automation within a technology and telecommunications corporation, to support digital transformation and process optimization. As a problem situation, a knowledge asymmetry was identified between the organization's innovation hub and the operational areas, marked by a lack of digital literacy in automation and Artificial Intelligence, keeping teams tied to manual and repetitive tasks, with loss of efficiency and hidden costs. As a solution, the internal innovation team structured an integrated training and technological acceleration model, aiming to form citizen developers. Highlighted achieved results include direct service to the fourteen mapped business areas and, according to participation records consolidated by the innovation team, without duplication across programs, approximately 3,000 employees who participated in at least one training initiative, of which 1,200 professionals advanced to continuous technical follow-up modules, becoming qualified to use approved tools. Additionally, nine of the ten pitches were approved by the sponsoring directorates, promoting the safe decentralization of innovation and redirecting team efforts previously dedicated to strictly bureaucratic routines toward activities of greater analytical value.