Gerenciamento de escopo em projetos de consultoria empresarial: proposta de um arcabouço de práticas

Abstract

Scope management is one of the most decisive factors for project success and, at the same time, one of the areas that most often causes difficulties when handled inadequately, a scenario that becomes more critical in business consulting projects, which are marked by uncertainty, intangible deliverables and the informal expansion of scope throughout execution. Given the scarcity of studies directly addressing this interface, this work aims to propose a framework of practices to support scope management in business consulting projects. To this end, a systematic literature review was conducted in the Scopus database, restricted to the period from 2021 to 2026, resulting in twelve eligible articles whose practices were analyzed and organized 4 according to the six scope management processes proposed by the PMBOK 6th edition. As a result, a framework was developed with ten practices distributed across these processes, each adapted to the specific characteristics of the consulting environment, such as the intangibility of deliverables, the multiplicity of stakeholders and the technical asymmetry between consultant and client. The analysis confirmed the identified gap, since none of the eligible articles specifically addressed the business consulting context, which reinforces the contribution of this work in bringing established project management practices closer to the particularities of this type of project.