A saúde em um centro de reabilitação do SUS criado em caráter emergencial

Abstract

Rehabilitation Centers were implemented on an emergency basis during the COVID-19 pandemic. Some of these Centers maintained their operation after the health crisis and expanded services, working to meet various rehabilitation demands, such as the Rehabilitation Center in the present study, located in a municipality in the Triângulo Mineiro. The objective of this research was to understand the weaknesses and potentialities of a SUS Rehabilitation Center. The research methodology consists of a mixed, descriptive-exploratory approach, carried out with 24 professionals and 29 users of the Rehabilitation Center. The data collection instruments were two semi-structured interview scripts, with sociodemographic and discursive questions to understand the strengths and weaknesses of the institution from the perspective of the different study samples. The analysis of the quantitative data was with the aid of the statistical software Jamovi, the qualitative data were interpreted in the light of the thematic modality of content, and the triangulation of the data used correlations and statistical associations and narratives. The results were presented in two articles. The first, carried out with the professionals of the Rehabilitation Center, showed the complexity of the work, marked by the diversity of professional categories, qualified professionals, but with infrastructure problems, lack of permanent education, difficulty in articulating in a network and work overload. The second study, carried out with users, showed a sample that was mostly elderly (41.4% between 71–94 years old) and with low education (48.3% with incomplete elementary school), presenting high satisfaction with the service (86.2% very satisfied; 93.1% positive evaluations from the reception; 96.6% positive evaluations from the professionals), although 36.4% of the suggestions for improvement refer to transportation and waiting time. Therefore, by understanding and interpreting the weaknesses and potentialities of the SUS rehabilitation center from the perspective of workers and users, it is concluded that it is a strategic and humanized service, but marked by structural and organizational limitations that require continuous qualification of management, infrastructure and teams to strengthen secondary care.