Gestão de processos internos no setor contábil: estudo de caso em uma empresa prestadora de serviços contábeis

Abstract

This study aimed to analyze the internal processes of the accounting department of an accounting firm located in Uberlândia, Minas Gerais. Through a case study, data were collected from the company and interviews were conducted with managers and employees to describe daily activities, the average time dedicated to each task, the systems used, as well as to identify the main difficulties and facilitators in executing operational routines. Based on this information, the goal was to identify opportunities for improvement and strategies to enhance positive aspects and mitigate obstacles, promoting greater efficiency and quality in the performance of functions. The results show that, despite challenges such as work overload and lack of detailed planning, the standardization of activities, the use of performance indicators, and the adoption of appropriate technologies are essential elements for effective process monitoring. Furthermore, the importance of structured training and knowledge management policies is highlighted to strengthen organizational culture and improve team performance.