importância do bpm (business process management) na estratégia de compras no varejo 4.0

Abstract

In the context of the 21st century, companies seek to adapt to technological advancements to remain competitive. Within this framework, the importance of the purchasing area is highlighted in managing relationships with suppliers, sharing internal information, and significantly impacting the total costs of organizations. The emphasis is on the management of organizational processes, supported by technology, to collect, control, and monitor inventory data and indicators of accuracy and turnover. To this end, qualitative research was conducted, involving documentary research, systematic observation, and data collection from two company employees—one with a strategic perspective and another a purchasing analyst responsible for the registration of new suppliers and the connection between purchasing and IT. The research focuses on a retail company specializing in white goods and brown goods, exploring the impacts of manual processes and potential improvements with automation. The general objective of the research is to analyze how BPM and Retail 4.0 can be present in departments and the impact of automating these processes after internal mapping and market analysis. Thus, the research problem is: how does the purchasing area, with manual processes, affect management, and how could automation bring benefits? The specific objectives include mapping the purchasing process, analyzing indicators and resources, and exploring concepts such as Business Process Management and emerging technologies in the digital supply chain. The contributions expose the purchasing process segmented into ten micro-processes, the analysis of external scenarios, and the company's purchasing and inventory control processes. Furthermore, the research declares purchasing activities and the interface between human intervention and information systems, as well as opportunities for process improvement. The research limitations include the work environment and research methodology.