Readequação do layout de um estoque de partes e peças de equipamentos hospitalares em uma empresa de healthcare

Abstract

The need to achieve higher quality standards in health services highlighted the importance of exploring new management techniques and administrative models in these organizations. Given this scenario, a strategic movement and storage logistics can help the company to improve the level of service offered to the customer. In this context, the objective of this work was to readjust the layout of a warehouse of parts and maintenance parts for hospital equipment in a healthcare company, in order to increase its storage capacity and define an addressing strategy for the items of a product family. As for the methodology, a case study was carried out, in which data were collected through semi-structured interviews, as well as monitoring the routine and execution of services performed by employees directly related to the studied processes. The results showed that it was possible to visualize and create alternatives to readjust the stock to the new demand that was imposed on the company in terms of storing parts in pallet structures. To this end, a new arrangement of positions was developed within the same constructed area, increasing the storage capacity of the pallet truck structures by 562.50%. Also, for the new layout, the ABC classification was applied for the strategic addressing of the tool family items.