Atuação das lawtechs que "solucionam" demandas consumeristas: promoção do acesso à justiça ou aproveitamento da vulnerabilidade dos consumidores?

Abstract

The implementation and development of legal startups has had a great impact on the traditional legal market. Lawtechs such as Liberfly, QuickBrasil, Indenizar and NãoVoei have positioned themselves with remarkable success, based on the resolution of consumer demands, especially in the airline industry. Through the acquisition of consumer indemnification rights, with the payment of an immediate consideration, or through the judicialization of their demands as true legal advisors, these companies use new technologies to ensure speed in the provision of services. This article aims to find out if the performance of these companies and their respective platforms is consistent with the current legal system, facilitating access to justice, or if there is an exploitation of the vulnerability of consumers for the formalization of disproportionate proposals.