A atuação da/o psicóloga/o em serviços de urgência e emergência e sua relação com as diretrizes da Política Nacional de humanização

Abstract

The National Humanization Policy - HumanizaSUS (PNH), created in 2003 by the Ministry of Health, is proposed as a collective construction between managers, users and workers to transform relationships and means of action and health production. It has general and specific guidelines for urgent and emergency services. Some of these services require a Psychology professional and, as a result, the objective of this article is, from an integrative literature review, to identify the actions developed by psychologists inserted in these services, to discuss these actions from an internship experience in a general hospital, and assess whether such actions are consistent with the guidelines of the PNH. Grounded on a guiding question, searches were carried out on Scielo, Pepsic and Capes Theses Portal platforms using inclusion criteria and keywords consistent with the theme. Nine studies published between 2006-2021 were retrieved, whose contents were grouped into three categories of analysis, being (a) actions developed, (b) difficulties, and (c) articulation between the actions of psychologists and the PNH. After analyzing the studies and the experience of a professional internship in a general hospital, it was found that both the urgency and emergency units and the work of the psychologist in a general hospital still need adjustments to suit the guidelines of the PNH.