Um estudo sobre a implementação e manutenção da certificação da Norma ABNT NBR ISO/IEC 17025:2017 em um laboratório de análises ambientais

Abstract

In order to guarantee the validity of the results issued by testing and calibration laboratories, ABNT NBR ISO/IEC 17025:2017 is the international standard that regulates the quality of this market. The performance of a laboratory is only possible after implementation and accreditation in this standard by a qualified certifying body. This work aims to study the difficulties and challenges of the implementation, maintenance and continuous improvement of a Quality Management System after accreditation in the ABNT NBR ISO/IEC 17025:2017 Standard. Focusing on the process of obtaining and maintaining this certification, the gap between preparation for accreditation (March 2019) and its first renewal (May 2021) is addressed. Through the action research method, the use of production engineering tools and knowledge was proposed in order to maintain the gains achieved during implementation, help in the creation of monitoring systems, continuous improvement of the Quality Management System and stimulation the culture of quality and continuous improvement among its employees. It was concluded that, as much as there is preparation and knowledge and experience in management are used, the maintenance of this accreditation in each organization will have its peculiarities. However, the combination of knowledge, time, systemic evaluations of the process, focus on continuous improvement by management and its employees will make the laboratory increasingly reach the maturity of its system.