Redução de tempo de produção por meio do mapeamento de processos: pesquisa-ação em uma farmácia magistral

Abstract

Globalization contributed directly to increasing competition in the mart, making companies search for cost savings and incrise to the efficiency of your processes. This study aims to elaborate and implement a proposal to reduce production time throught process mapping in a pharmacy, tryng to reduce the deficiencies and incrase production capacity. The work shows and details some definitions that involve the process mapping. After, methodologies are cited and detailed, justifying why they were used in this study. Ultimately, an analysis is perfomed using indicators of the scenario before and after the process changes. The results confirmed tha the tool used was efficient in the proposed objective, was to reduce lead time process and eliminate bottlenecks that were part of the production steps.