Desenvolvimento de um software protótipo para priorização de ordens de serviço no HC-UFU

Abstract

This work presents a service order management software that has defined criteria for order priority ordering. The criteria used were raised in a master's work and were applied in a system due to the practicality of the maintenance sector already accessing the ordered services, avoiding delays and prioritizing correctly. It is considered the equipment family, value, importance, financial resources, scheduled services and classification of Anvisa, for these items is given a note that can be consulted in a table in the system. Items such as industry criticality, whether or not you have backup and maximum service time can make the priority high. For the accomplishment of the wort is was important knowledge of programming and Clinical Engineering for the system to be usable. The c# programming language was used, the system was tested by simulations of requests for service orders and accessed by different users: technical and service request. The software facilitates the work of the equipment maintenance sector, since the priority is automatically defined through the notes given in the request and, if it happens long after the opening it changes the priority automatically. Avoiding mistakes in the prioritization process that was previously given through the experience and intuition of the executor technicians.