Impactos da integração nos processos de compras: Um estudo de caso.

Abstract

In an environment of many competitiveness, companies are required offer not only quality, but also lower costs. Thus, companies are gain with a good profit margin through optimum performance in operations. In this context, supply chain integration has become an important factor in cost optimization and performance improvement. Thus, this research aims to point out the impacts of the integration of the procurement processes of a company, that is, the integration of the interfunctional areas in view of the procurement processes, which is an area that directly impacts the costs of organization, well as the supply chain integration greatly affects its performance. For this purpose, it was used as a methodology the qualitative research of exploratory character, with option for a case study in a company in the telecommunications sector. The results obtained regarding the purchasing processes mainly reflect on the resistance to how to operate the procurement activities. In addition, the quantitative results proved to be very positive, although it was withdrawn from the research at the request of the company studied, but it was possible to reduce costs, rework and obtain improvement in the operational processes. Regarding the qualitative aspect, it was possible to observe greater engagement of the employee involved through the internal measurement of the organization.