Processos de trabalho dos núcleos de apoio à saúde da família em duas regiões de saúde de Minas Gerais: Estudo de caso.

Abstract

The Family Health Support Nucleus (FHSN) was created in 2008 to increase the Primary Health Care (PHC) resolution, increasing its actions. The Regional Superintendencies of Health (SRH) are responsible for institutional support to managers and professionals in this sphere of attention. The objective of the study is to analyze the work processes of the FHSN teams, listing gaps to be filled and favorable aspects that allow an excellence institutional support in 17 municipalities of the SRH Uberlândia-MG jurisdiction. This is a qualitative, case-study. It uses a sociodemographic questionnaire, SWOT matrix, workshops and participant observation as instruments. The problems encountered resulted in 19 axes, distributed in "sense nuclei": (1) Management of Work Processes in Health Care; (2) Management of People and Work in SUS; (3) Political Management and Health Care; and (4) Resource Management. In all the aspects discussed, it is justified the importance of institutional support agencies as agents for reformulating the traditional management mechanisms. We emphasized the importance of listening to the team moments and the powerful integration between the education and work are emphasized.