Uma análise da gestão da qualidade em uma multinacional processadora de soja de Uberlândia-MG

Abstract

Quality is an important aspect for any organization that seeks to remain competitive in the market. Since the time of the craftsmen this concern already existed, but over time, what was happening with quality, how the transformation to the companies took place in the market, and how the company changed the situation and customer satisfaction. Thus, to serve customers and the demands of the market, companies create quality management systems and use tools to assist them. In this sense, the office is analyzed as responsible for the quality of the multinational soy processing company located in Uberlândia-MG, identifying as main tools for the standardization of procedures, the certificates implemented. To obtain the example, use a qualitative approach, with a descriptive character, adopting a bibliographical, documentary research and, finally, a case study. What led to the understanding that a company has a system of its needs, is already able to realize that all its executives have a detailed view of the process, which can lead to a considerable