Assistência Técnica para reformas mais resilientes em habitação social: aprimoramento da plataforma digital "Reforma na Palma da Mão"

Abstract

Social housing in Brazil faces significant challenges, with a high demand for affordable housing for low-income families. Mass-produced through the Minha Casa Minha Vida Program (PMCMV), the units present reduced spaces, poor architectural and constructions quality, and little flexibility to meet family needs. In this context, residents carry out renovations without technical assistance, based on social practices, which often results in construction problems and further weaken housing resilience. This gap highlights the need for strategies that integrate social practices, technical assistance, and digital technologies to guide more resilient housing renovations. This research, linked to the [CASA RESILIENTE] project of the [MORA] Research Group, aimed to improve the [REFORMA] NA PALMA DA MÃO Platform, focusing on the study of its target audience — residents and architects/urban planners — in order to define the best ways to provide guidance for resilient renovations in single-family social housing units. The methodological approach adopted was the hypothetical-deductive model, guided by the principles of Design Science Research (DSR). The methodological strategy combined case study, Post-Occupancy Evaluation (POE), and Co-production Workshops. Data collection instruments included questionnaires, workshops, and usability tests, applied to architects/urban planners and to residents of two PMCMV (Faixa 1) housing complexes in Uberlândia-MG: Residencial Sucesso Brazil and Residencial Pequis. The results revealed that residents undertake continuous renovations with limited resources and without technical assistance, while architects recognize the social potential of ATHIS (Technical Assistance for Social Housing), but face institutional and financial barriers. The Platform was positively evaluated by both groups, although it requires further improvements. As a contribution, the research reinforces the Platform as an innovative social technology to support ATHIS, expanding access to technical guidance, strengthening Federal Law nº 11.888/2008, and contributing to the achievement of SDG 11 – Sustainable Cities and Communities.