Evolução e análise das tecnologias digitais de informação e comunicação no Sistema de Bibliotecas da Universidade Federal de Uberlândia: um estudo histórico-comparativo (2009–2024) com ênfase na plataforma digital Minha Biblioteca

Abstract

The evolution of Digital Information and Communication Technologies (DICTs) has significantly transformed university libraries, expanding access to information and reshaping services and management practices. This study analyzes the adoption of these technologies in the Library System of the Federal University of Uberlândia (SISBI/UFU) from 2014 to 2024, with an emphasis on the digital platform Minha Biblioteca (MB) in comparison to the 2009-2014 period addressed by França (2015). Qualitative-quantitative in nature, the research was based on bibliographic and documental investigation, complemented by a case study on the MB platform and by the researcher's participant observation, due to her professional activity in the studied environment. The results show that SISBI/UFU underwent a continuous process of modernization and adaptation in the face of the transformations imposed by DICTs. The comparative study between the two analyzed periods revealed an expansion of the technological scope, with the incorporation of high-impact digital resources, remote access platforms, specialized databases, discovery services and integrated management tools. The adoption of DICTs proved strategic not only to optimize processes and expand the reach of services, but also to promote equity in information access. In this context, the implementation of the MB platform stood out as a central strategy, as it combines characteristics such as access democratization, usability and accessibility. We also emphasize the importance of strategic planning that contemplates not only the incorporation of new technologies but also sustainable financing and management mechanisms, in order to guarantee the longevity and effectiveness of the investments made. Despite the observed advances, structural challenges still persist, especially regarding the limitation of budgetary resources allocated to the maintenance, updating and expansion of the implemented systems. Finally, we recommend that future research deepen the analysis of the impact of DICTs on users' informational behavior and mediation practices, as well as promote comparative investigations between digital and physical collections. Such an approach may subsidize more balanced management policies, guiding investments, updating strategies and preserving collections, while strengthening institutional sustainability and the integration between libraries, users and technological resources.