Exploração do trabalho, extração de mais-valia e precarização do trabalho no setor de telemarketing

Abstract

This monograph, as part of the undergraduate degree in philosophy, investigates the process of labor exploitation and surplus value extraction, focusing on the precarization of work in the telemarketing sector, which has experienced significant growth in recent years, employing millions of workers worldwide. The objective is to examine labor relations in this sector, seeking to uncover what lies behind this seemingly modern and technological scenario, in order to identify the new elements present in this service branch, with its more "advanced" and rationalized forms of surplus value extraction. These are compounded by the methods applied in the outsourcing and "uberization" of contemporary labor within capitalist society at its most advanced stage. Prior to this analysis, the study will explore labor exploitation and surplus value extraction as foundational concepts for addressing the precarization of telemarketing work, based on the thought of German philosopher Karl Marx (1818–1883), to understand how this phenomenon manifests in labor relations within companies in this sector. Following this methodological path is essential to identify how exploitation operates in telemarketing and to analyze the mechanisms used to extract surplus value from workers, aiming to provide a rigorous understanding of the issue and a critical reflection on the antagonistic class struggle and contradictions within the capitalist system, demonstrating the continued relevance of the proposed problem. The analytical method employed is Marx’s historical-dialectical materialism, and in addition to Marx’s own works, the study draws on contributions from renowned Marxist authors.