Otimização dos processos logísticos em uma distribuidora de bananas: um estudo de caso no Triângulo Mineiro

Abstract

This dissertation aims to analyze and propose improvements to the logistics processes of a banana distributor. The processes of purchasing, transportation, storage, and sales were analyzed using semi-structured interviews with the company’s founder, logistics manager, and the longest-serving employee, along with participant observation of the operational activities. The research, qualitative in nature and exploratory-descriptive in character, used flowcharts as the primary tool for structuring processes and identifying operational bottlenecks. The results showed that the company operated with a traditional, unformalized model based on the practical experience of its employees, which resulted in inconsistencies and operational difficulties. Based on the flowchart analysis, a structured and standardized model for logistics processes was proposed, enhancing operational efficiency, internal communication, and waste reduction. The study contributes to the perishable goods distribution sector by presenting a replicable model for logistics process optimization, with potential to improve the competitiveness and sustainability of similar businesses.