Análise e mapeamento do processo de compras em uma empresa de construção civil: um estudo de caso

Abstract

The construction sector plays a crucial role in a country's economy, demanding efficient management to ensure success in projects. In this context, purchasing decisions for materials and services in this sector directly impact the quality of constructions, costs, and adherence to deadlines. This study aims to analyze the purchasing process in a construction company located in Uberlândia, MG, using the model proposed by Donyavi et al. (2023). The adopted methodology was a case study, with data collection through semi-structured interviews with four company professionals. A Likert scale was used to assess the maturity level of the sixteen categories of the theoretical model, identifying performance indicators and mapping the purchasing process. Through the interviews, the validation of three Business Process Model and Notation (BPMN) was obtained, revealing that the company is at different maturity stages in its purchasing process. While some areas showed maturity, others revealed the need for the implementation of standardized procedures, automated systems, and system integration to improve efficiency and decision-making. The study also highlighted the importance of continuously evaluating supplier performance indicators. This research not only deepens the integrated understanding of the purchasing process for the company but also enriches the academic field by addressing and filling gaps in studies related to the topic.