O que pensam os motoristas conveniados sobre as plataformas de mobilidade urbana? Pesquisa de clima organizacional na cidade de Uberlândia/MG

Abstract

Digital platforms have been one of the most striking examples of the transformations brought about by digital evolution, both in economic terms and in the world of work and the daily lives of societies. These changes have both positive and negative impacts, one of the negative facets of which is the contribution to job insecurity. This study looks at the perception of drivers of digital urban mobility platforms operating in the city of Uberlândia-MG, applying a survey on organizational climate. The research had a qualitative approach and followed Bispo's (2006) recommendations for the application of similar research, guaranteeing the confidentiality of the participants and the quality of the answers obtained. Data was collected through semi-structured interviews with a total of 12 interviews, which were recorded and later transcribed to analyze the results. The results were similar to those of other studies (such as Guimarães and Gomes (2021)), but one factor that stood out was the reduction in the vision of the entrepreneur (boss or "owner of their own business"), an issue credited to the decline in the benefits offered by the platforms. With regard to internal factors, the current division of classes among drivers stands out as being a way of segregating drivers through privileges for those who work more hours a day and for longer on the platforms; the benefits offered are seen as insufficient and among the values shared by the drivers, there is a lack of a common sense of belonging.