O perfil do profissional de recursos humanos que atua em empresas internacionais multiculturais: uma pesquisa com os atuantes da área

Abstract

This work aims to analyze how the internationalization of the Human Resources area has impacted on the construction of the profile of the professional working in this area. It demonstrates the great impact of globalization and the international structure of companies, increasingly exposed to different global realities, on the change in demands on this profile. In this research, the approach was qualitative with data collection being made from semi structured interviews with 5 professionals selected from the author's network of contacts, in addition to relying on the analysis of other existing studies. The analysis showed that, based on global, political and stressful changes, companies underwent changes in their organizational structure, which directly affected the presence and role of the HR area, and consequently what is required of professionals in the area, making - the most strategic and least operational. These needed to develop new skills, such as adaptability, flexibility, mastery of a foreign language and conflict resolution to adapt to the new structure, since they were exposed to diverse multicultural realities. Furthermore, the more strategic inclination controlled the change in management models, which had to become more decentralized. The research contributes to professionals in the area insofar as it highlights the main competencies needed to carry out HR activities today (until 2023), in addition to bringing to light the transformations that organizations have gone through, so that professionals manages to update itself regarding the new structure and adapt to what is vital for its performance. Since the organizational structure has changed, new behavioral and technical skills are required, and new management models are valued, investment in continuing education in favor of career progression becomes something important for HR professionals.