Proposta de criação de um plano de ação para manutenção da certificação do Instituto da Qualidade Automotiva em uma retífica de motores

Abstract

The economy’s expansion, in many parts of the world, the inclusion of new markets and the competitiveness among organizations has intensified the search for quality management and the demand for the organizational structure of companies and, one way to standardize processes is from the certification. The goal of this work is to analyze the procedures for maintaining the certification of the Automotive Quality Institute of an engine grinding machine. In this sense, a proposed action plan was created to ensure compliance with certification requirements. The research is classified as a case study in a company located in the São Paulo’s inland. The study showed that for a company gets the AQI certification, it is critical to comply with a number of standards, undergoing various analyzes and tests, spending time and financial resources, but it can be compensated by improving the quality of the organization and its services provided.