Aplicação de ferramentas da qualidade em uma linha de produção de refrigerantes

Abstract

This assignment was developed from the production process analysis of a beverage industry, aiming to identify problems and provide operational improvements. Using the PDCA cycle along with quality tools, the proposal was to suggest solutions to reduce the corrective stops of a production line focused on increasing productivity. Nowadays, quality is extremely important regarding competitiveness between organizations. The quality of a product or service is only achieved when the company knows how to manage and guarantee the quality of the processes. The best way to achieve quality in all company activities, is the usage of the methods and tools of continuous improvements. Among the managerial methods, the PDCA cycle stands out being effective in solving problems. Allied to quality tools, the method seeks to identify a problem, analyze the causes, provide and execute improvements, always checking and acting on the flaws encountered.