A reestruturação produtiva na CTBC Telecom e os impactos para a organização de trabalhadores - o caso do SINTTEL-MG

Abstract

The theme now proposed can be summarized as an attempt to understand the elements that led to a loss of the power of intervention of the Telecommunications Workers Union of the state of Minas Gerais - SINTTEL-MG in the last decade, given that the studied company, the Central Brazilian Telephone Company - CTBC Telecom significant changes from 1989 onwards. These changes are believed to be part of the global context of productive restructuring and that the core elements used by the company are the quality programs and the process of outsourcing. Both represent an offensive objective and subjective formal capital over the worker and his organization, as it seeks to capture worker subjectivity, reducing costs and increasing the extraction of surplus value; and insofar as it inhibits union intervention, either by fragmenting the category or by eliminating workers close to the union. The outsourcing cases studied were the network deployment and maintenance sector and the telephone services, terminated at the parent company and passed on to two companies of the Algar group, CTBC holding: Engeset elACS Call Center,) respectively. Outsourcing would be used as a way of reducing costs, when it is found that the income and benefits received by workers are drastically lowered in this process. To understand this reality, surveys were used with CTBC and SINTTEL, seeking in documents, newspapers and magazines, the meanings given to the process. Interviews were also conducted with company directors and union members , both those who lived the moment of transition, and for those who are currently in the direction, and lastly, we used 2 questionnaires on workers from CTBC and the two outsourced companies - only with those who experienced the outsourcing processes. These studies show that there has been an increase in hours worked and an increase in the pace of work, and that the power of trade union intervention has diminished significantly with productive restructuring.