A trajetória da Política Nacional de Humanização no estado de São Paulo e seu reflexo na gestão da saúde

Abstract

The humanization of health services has been a growing theme in the last decade and is necessary in the current context of the public system, which presents problems with overcrowding. Brazilian public health began to develop it in the 2000s and since then, its practices have been improved through programs, policies and legislation. Using Biomedical Engineering as a knowledge tool for health practices, it was intended to understand and verify the application of the National Humanization Policy in the state of São Paulo, adapted within the State Humanization Policy, through research with users of health services and practices observed in a city in the interior of São Paulo. The axes of the policy were related to the aspects presented by the Multimodal Systemic Thinking method and the information analyzed by it. The method is interdisciplinary and applied in several investigations, as it contemplates various aspects of human life. Thus, it was observed that all the axes appear to be worked by the state at different levels of development, concluding that the National Humanization Policy is known to the state of São Paulo and needs improvement in some identified points, such as in the case of open visits.