Estudo dos métodos e ferramentas aplicados na gestão da qualidade da construção civil

Abstract

The civil construction sector is increasingly characterized by the use of new technologies, methods and tools in order to obtain a better quality of products and services offered by companies in the sector, enabling them to compete in the market. As such, these companies have sought safety means, this is an application of Quality Management Systems (QMS), which can be defined as a set of interrelated or interactive elements of an organization to separate policies, objectives and processes, related to quality, for these goals and achievements. In this perspective, a bibliographic survey of quality control methods and tools, such as the PDCA cycle, 5W2H method, Six Sigma model and Ishikawa diagram, was carried out as a bibliographic review of the QMS, such as a series of ISO 9000 standards and the Brazilian Habitat Quality and Productivity Program - PBQP-H (this one specifically directed to the construction sector), which are more implanted by companies in the sector in search of a quality certificate. The objective of this work is to study and analyze how norms and quality management systems, besides the technical methods and tools of quality control that can be applied in the civil construction, as well as to present an analysis of the difficulties and the benefits generated from the application construction companies. To do so, a field survey was carried out with nine construction companies from the city of Uberlândia-MG, using a semi-structured questionnaire in accordance with a bibliographic review, in order to characterize these companies and the QMS implants in their organizational structures. Among the difficulties pointed out are a resistance by the employees, and adapt to the standardization of processes, as well as a high turnover and poor qualification of the workforce. Already major benefits generated are customer satisfaction and a reduction of the rework of activities performed.