O impacto dos valores e da confiança organizacionais nos comportamentos de civismo organizacional

Abstract

This study aimed to determine the impact of values on organizational trust and citizenship behavior. The study included 206 employees from various organizations, mostly female (58.7%) with mean age of 27 years; SD = 7.01. The predominant degree of schooling is incomplete higher education (75.7%). Valid and reliable instruments for each construct for data collection, with Cronbach\'s alphas above 0.70 were used. The reliability of the scales for the study sample showed coefficients above 0.70. Then standard multiple regression analyzes, with the dependent variables the five factors of citizenship behavior and independent variables, eight factors of organizational values and the three factors of organizational trust were calculated. The results showed that trust in ethics was a predictor of Creative Suggestions to the system and favorable climate, while the Trust was a predictor of Competency Protection System, favorable climate, selftraining and cooperation with colleagues. In relation to organizational values, the Collective Value was significant predictor of Protection System and Compliance Value Protection explained the system and cooperation with colleagues. Value Autonomy, in turn, was a predictor of favorable climate and self-training. The percentage of variance explained in each model ranged from 23% to 57%. The conclusion of the study indicates the importance of values and organizational trust in organizational citizenship behavior, suggesting further conducting studies covering other samples in order to verify the relationships found, as well as the inclusion of new variables in research models. In addition, there is the need in a survey of studies on the consequent of citizenship and use of multidimensional scaling to organizational values.