Fala o que eu quero ouvir! O papel mediador da percepção de suporte organizacional na relação entre satisfação com a comunicação interna e intenção de rotatividade

Abstract

This study aimed to investigate the mediating role of perceived organizational support in the relationship between satisfaction with internal communication and turnover intention among Brazilian employees. This is a quantitative, descriptive, cross-sectional survey study, with 375 professionals working in Brazil who responded online to the Internal Communication Satisfaction Questionnaire (ICSQ-Br), the Perceived Organizational Support Scale (EPSO), the Turnover Intention Scale (EIR), and a sociodemographic questionnaire. The results of the mediation analysis indicated that, after the inclusion of perceived organizational support as a mediating variable, the effect of satisfaction with internal communication on turnover intention decreased in magnitude, despite remaining statistically significant. The findings contribute to the national literature by expanding the understanding of the psychosocial mechanisms involved in turnover intention, in addition to providing support for organizational management to plan more assertive interventions to mitigate this problem.