Portal Web para otimização de processos e expansão digital: um caso aplicado à Ice Point Sorveteria

Abstract

Small and Medium Enterprises (SMEs) face significant challenges in managing their logistics operations, often relying on manual processes prone to human error and rework. This work presents the development and implementation of a comprehensive web system for Ice Point Sorveteria, structured under the MVC (Model-View-Controller) architectural pattern. The application encompasses an e-commerce platform for the end consumer (B2C) and an internal management dashboard, aiming to mitigate errors in renting limited stock and automate logistics calculations. The technological infrastructure was built using the Vue.js framework for the frontend, NestJS for the backend, and Supabase acting as a Backend-as-a-Service (BaaS) for PostgreSQL persistence and secure authentication (SSO). Among the validated automated business rules are the wholesale minimum threshold (over eighty units), the twelve-hour logistical interval for fleet sanitization, and dynamic freight calculation integrated with the Google Maps API. Software quality is ensured by an automated unit testing suite using the Jest framework, covering eleven critical business rule scenarios, complemented by a Continuous Integration and Continuous Delivery (CI/CD) pipeline via GitHub Actions that automates verification and deployment with every code update. The results indicate the complete elimination of deficit dispatches and a traceable standardization of revenues and scheduling, consolidating the platform as a technological milestone in the company’s delivery operations.