Implantação da Gestão de Qualidade Total no setor produtivo de uma empresa de logística em Patos de Minas

Abstract

This paper analyzes the implementation of Total Quality Management (TQM) in the logistics sector of Ceva Logistics in Patos de Minas, focusing on the partnership with Mercado Livre. TQM was adopted to optimize processes, improve operational efficiency, and enhance service quality, using Lean Manufacturing tools such as Kaizen, 5S, and the Fishbone Diagram. The research was structured in stages of process analysis, application of quality tools, and evaluation of results. The initial analysis identified issues such as inefficient layout, which caused long employee travel times and impacted productivity, and water waste, leading to high operational costs and environmental impact. These problems were selected to optimize resources and increase the company's competitiveness. The Kaizen tool was applied for continuous improvements. The redesigned layout reduced employee travel time and operational costs, while water reuse and flow control reduced costs and environmental impact. The implementation of improvements was supported by training and effective communication with the team, as well as the creation of performance indicators to monitor results. Operational efficiency improved significantly, waste was reduced, and water consumption decreased. In conclusion, the application of TQM generated sustainable gains for Ceva Logistics, highlighting the importance of incremental adjustments and continuous improvement. This study emphasizes the relevance of strategic adaptation and sustainability for competitiveness in the logistics sector.