Implementação do Kanban para aprimoramento operacional: estudo de caso em uma empresa de manutenção de baterias industriais

Abstract

Effective communication is essential for the coordination and efficiency of organizational processes. This paper presents a structured approach to improving internal communication and optimizing processes in a lead acid battery maintenance company by implementing the Kanban method. Initially, the organizational process was mapped, which made it possible to identify bottlenecks and operational problems. The analysis showed that communication failures were the main cause of rework, inadequate maintenance and waste, negatively impacting the efficiency and quality of the services provided. To tackle these challenges, the decision was made to adopt Kanban, a visual methodology that promotes transparency, collaboration and agility in the workflow. Implementation included creating a customized Kanban board on a project management platform, setting work-in-progress (WIP) limits to avoid overloading and holding regular meetings to monitor activities and follow up on the process. As a result, there was a substantial improvement in communication between employees, which generated greater alignment and synergy between the teams. The clear visualization of ongoing tasks has made it easier to manage time and resources, minimizing delays and priority conflicts. In addition, transparency in processes has contributed to faster and better-informed decisions at all organizational levels. In conclusion, the Kanban method proved to be effective in improving communication and optimizing processes, resulting in gains in efficiency, quality and customer satisfaction.