A busca do elemento estabilidade base do sistema de produção enxuto: uma pesquisa-ação em serviço de assessoria imobiliária.

Abstract

The implementation of a lean production system, in most cases, optimizes and increases the efficiency of the production system, which implies better results. This work aims to seek the stability element, which would be the basis of the Lean Manufacturing system, aimed at the administrative environment, that is, the application of tools also used in Lean Office. The research has an applied nature following action-research procedures, as the author is part of a real estate credit company. So some actions that were carried out include the creation of a standard use manual for the equipment, documents that standardize the processes, tools to assist in the unfolding of the activities of all sectors of the company and the flowchart so that managers are aware of how each step happens, at what time it should happen and their respective particulars. It is worth noting that the company is relatively new, which generates facilities and difficulties, among the facilities found, the interaction of employees with this work stands out, always helping and open to suggestions for improvement, but in the difficulties encountered, it was noticed a constant change in the process each time the team acquires new knowledge, which implies a high degree of adaptation of employees, which further strengthens the objective of establishing standards of actions so that the company's process flows in a continuous and no recurring glitches. Bringing some of the results obtained with the development of the work, there was an increase of approximately 66% in the agility of the process, generation of a robust database for analysis by managers and an increase in the confidence of execution in the stages resulting from the acquired experience in training and established standards, greatly reducing the failures that were previously found.