Impactos gerados no desempenho econômico/financeiro de um hospital com a adesão da terceirização ou primarização no serviço de limpeza

Abstract

Within the hospital cleaning service, there are the options to outsource and prioritize. Outsourcing is a strategy that grows every day, and primarization is often used to reverse unsuccessful outsourcing. Thus, the objective of this research is to present a comparison of aspects of the hospital cleaning service through outsourcing or primarization, and to identify the impacts on the quality of the service and on the economic/financial performance. The research was carried out through a qualitative and descriptive study, based on a case study, documentary, and bibliographic. The participating company was named Hospital e Maternidade A&B Ltda., which went through a recent transition from outsourcing to primarization. Surveys were carried out with employees who were directly involved in the transition, and the data collected in the interviews were treated using the content analysis method. Through the data collected, it was concluded that, in relation to the economic-financial performance, the transition had negative reflexes through higher expenses and expenses. However, there was a good economic performance from the second year of primarization, in addition to the fact that the institution planned for the investment and aimed to deliver a more complete customer service in terms of quality. According to the interviewees' perceptions, there was a significant improvement in the cleaning service through greater control, efficiency, and effectiveness.