PCCTAE: uma análise do plano segundo o comportamento do técnico administrativo na carreira e sob a ótica dos gestores em uma universidade federal

Abstract

The 21st century, known as the Age of Knowledge has been influenced by the rise of globalization and changes in relationships whose value achieves unexpected assets. These changes have highlighted the relevance of intellectual capital and the rise of digital technologies have provided the steadily growing need for individual and organizational learning, including the public sector. The Human Resources area holds as its main goal the management of interpersonal relationships in organizations, especially the competency management model, which aims to aggregate knowledge, skills, attitudes and values desired by the institution in order to achieve its organizational goals. Career plans, mainly in the public sector, are tools capable of stimulating the learning process and the development of individual competences throughout the career path. The purpose of this study is to analyze the Career Plan of Administrative Technicians in Education based on the career behavior of Administrative Technicians in Education of the Federal University of Uberlândia and the perception of the Plan for the top management of the university allied to the notion of competences. In order to fill a gap in academic census studies of administrative technicians in education of federal institutions of higher education, a technical and quantitative approach was used as a technical procedure to achieve the objectives of this research, through a census study of the technical data of the technicians administrative processes in education, through the collection of data through semistructured interviews with senior managers of the institution, by conducting documentary research and participant observer analysis. It was evidenced that the career progressions occur irregularly, when considering the speed of progression, in a significant part of the technicians; in addition, it was identified that a considerable portion of technicians had never qualified in the career. The results found in this research demonstrated a perception of the high management whose notion of technical performance is strongly linked to the execution level, neglecting its relevance in the decision making process. The concepts of competence for managers are tightly connected to social skills, and it has been shown that career progression processes are highly motivated by financial issues and marked by the absence of robust policies that result in public employees’ freedom to raise their own training needs and qualification. Regarding the applicability of this study, the results have a critical reflection which provides to the agents who formulate public policies important elements who should be considered for more effective policies. At the institutional level, this study points out the need for managerial training and consistent professional development policies. The technological product resulted from this study focuses on a workshop guide directed to the academic community about this theme.